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What if I need to cancel/change a lesson?

If you need to cancel or change a lesson, log into your account then click on the "My Schedule" tab: 
  • If it is 12-hours or MORE before the lesson you can  change< your lesson by selecting "Reschedule" or you can select "Cancel" and your account will be credited with value of that lesson. 
  • If it is LESS than 12-hours before the lesson and you select "Late Cancel" YOUR CREDIT CARD WILL BE CHARGED AS IF YOU ATTENDED. We feel that canceling a lesson on short notice is unfair to the tutor and other students who may have reserved that time. If you feel the cancelation is an extraordinary situation, please contact your tutor or Speak Shop.